Problem
Internet service customers need an easy and transparent way to monitor their internet usage, access billing information, and submit complaints without having to go through manual processes or conventional customer service channels. The lack of notifications and self-service access often leads to late payments and missed important information.
Solutions from Codelabs
Codelabs developed diCBN as an integrated customer care application that enables users to monitor internet usage, manage bills, receive important notifications, and enjoy additional services such as rewards and automatic hotspot connectivity. The application is designed to deliver a practical, informative, and always-connected user experience.
Results
diCBN improves customer convenience and satisfaction through fast and efficient self-service features. The application helps users manage their internet services more effectively, reduces the workload on customer support teams, and increases user engagement through exclusive promotions and rewards.
Application Features
Alerts & Notifications
Receive real-time updates on account status and important information.
Bill Payment
Review, download, and pay CBN bills easily with full access to billing history.
My Account
Manage personal details and monitor internet usage anytime, anywhere.
CBN Rewards
Redeem exclusive rewards and special promotions.
CBN Hotspot
Automatically connect to CBN WiFi within coverage areas and locate nearby hotspots.
24-Hour Support
Access customer support anytime when assistance is needed.
CBN Promo
Get early access to exclusive CBN deals and special offers.
